Effective Date: 30/05/2025
Business Name: Always Clean
These Terms and Conditions govern the use of our services. By booking or using our cleaning services, you agree to the terms outlined below.
1. Bookings and Quotes
All quotes are free and based on the information you provide.
Final pricing may change if the condition or size of the property differs from what was described.
Bookings are confirmed only after written or verbal acceptance by Always Clean.
2. Access and Requirements
Clients must ensure safe and legal access to the property on the agreed date and time.
Power and running water must be available for all cleans.
If entry is not possible, a call-out fee may apply.
3. Cancellations and Rescheduling
Cancellations or rescheduling must be made at least 24 hours in advance.
A cancellation fee of $50 may apply for short-notice cancellations or missed appointments.
No-shows or same-day cancellations may incur full charges.
4. Payment Terms
Payment is due on the day of service unless otherwise agreed in writing.
We accept EFT, card, or cash. Bank details are provided on request or invoice.
Late payments may incur a late fee and collection costs.
5. Satisfaction Guarantee
We offer a 100% satisfaction guarantee on bond cleaning and other full-service cleans.
Any issues must be reported within 24 hours of service completion.
We will re-clean reported issues at no additional charge where appropriate.
6. Bond Cleaning Conditions
Bond cleaning services follow a checklist based on standard rental requirements.
We are not liable for claims relating to damage or wear not caused by us.
We do not guarantee bond refunds where pre-existing damage or excessive wear is present.
7. Liability
Always Clean is fully insured. We are liable for damage directly caused by our staff, provided it is reported immediately.
We are not responsible for damage due to poor condition, pre-existing issues, or fragile items not removed prior to cleaning.
8. Use of Products and Equipment
We use industry-standard, eco-friendly products.
If you have allergies or specific product requests, please inform us before the service.
9. Privacy
All personal information is handled in accordance with the Australian Privacy Act 1988.
We never sell or share your information and only use it for service-related communication. See our Privacy Policy.
10. Changes to Terms
These Terms may be updated at any time. The current version is available on our website.
